Our philosophy is to enable our clients to live as independently
as possible by providing fully trained live-in or live out care staff to
support them in their own home. That's why we refer to our staff as PAs and not
carers because their role is to work under the direction of the client.
The quality of our service is determined by our ability to
organise and deliver superior PA support at a fair and reasonable price. To
achieve this we recruit and develop the very best people and deliver the
highest level of continuity for our clients by retaining employees for longer.
Our aim is to ensure that every client who wants one has a regular PA assigned
To ensure we meet the requirements of our clients we regularly
review their needs, ensuring that all records pertaining to their care are
current. This is achieved by maintaining regular contact with them and
supervising the service we deliver.
Unlike many domiciliary care agencies, we employ a Nursing Team
who supervise the service we provide to our clients and support our PAs. Each
member of our Nursing Team has specialist skills and knowledge relevant to the
client group we support.
Finally, we constantly seek feedback from clients and employees
to promote a culture of continuous improvement.