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Client Services Coordinator

This job has expired, and cannot be applied for.

Posted By: Unity Personnel Ltd
Address:
Contact: 0113 394 4730
Date Posted: 3rd Sep 2008
Salary: £12078 - £12638 per annum
Location: Leeds
Reference Code: KEJ591A
Views Since Posting: 89
Full Description:

THE ROLE
To ensure a high level of customer service is provided to clients and to process accounts in order to maximise income, liaising with clients to resolve disputes, queries and requests for information.

RESPONSIBILITIES
*To review and identify accounts to be recoursed / sold back to clients
*To liaise with the clients to ensure that the maximum number of accounts are approved each month.
*To ensure that queries are sent to clients each week, responses passed to the appropriate areas of the business
*The pro-active follow up with clients to ensure that all queries have been responded to.
*To ensure that direct payments are received from all clients every month and are passed to finance to process.
*To work closely with the External Agent Administrator to ensure the timely response queries.
*To provide members of the Customer Service team with the appropriate information necessary to resolve customer queries and disputes.
*To build relationships with clients and ensure post sale service is maintained.

ESSENTIAL EXPERIENCE & SKILLS
*Solid working history
*Previous experience in a client or customer facing role
*Educated to GCSE standard or equivalent in Mathematics and English
*Computer literate and proficient in the use of Microsoft Excel
*Good communication skills - written and verbal.
*Ability to work under pressure to meet deadlines.
*Good decision making.
*Confident telephone manner.
*Able to deal with issues in a logical and organised manner.

THE PACKAGE
*Starting salary £12,000 rising after probation period
*Hours: 9am - 5:15pm with 45 min break across varying shifts.
*Free car parking.
*23 days increasing to 25 days holiday per year plus bank holidays.
*3 x Annual Salary Life Assurance Scheme
*Stakeholder Pension scheme
*A range of discounted benefits
*Metrocard travel loans
*Childcare vouchers
*Medical plans from Leeds Hospital Fund.

IMPORTANT NOTES
Due to the nature of the role, criminal record and credit checks will be carried out for all new starters.
If a conviction is shown then consideration will be given to the relevance of the conviction to their role and the severity of the conviction. We only conduct a Basic Disclosure which means we only see 'unspent convictions'.

HOW TO APPLY
All you have to do to apply for this position is to send a copy of your updated CV to jobs@unitypersonnel.co.uk and include all relevant experience and qualifications.

THE RECRUITMENT PROCESS
Unity Personnel Ltd provides permanent, contract and temporary professional recruitment solutions across a range of industries. We have specialist Consultants operating in IT, Office Personnel, Sales and Marketing, Accountancy and Finance, Engineering and Technical.

Before a Candidate is introduced to a Client, the Consultants at Unity Personnel Ltd follow a formal and unified Candidate process. This benefits the Client through a greater selection process and ensures that the position is best suited to the Candidate's qualifications, skills and experience.

You will be supported throughout the application process by a full registration, face to face interviews and continuous support during your interviews. You will be given your Consultant's contact details in order to make sure the whole recruitment process is as smooth as possible.

Please note that previous experience is required for this role as outlined above. If you have not heard from us within 48 hours please assume that your application for this position has been unsuccessful.

Please visit www.unitypersonnel.co.uk for more information on all of our vacancies.