Collections Advisors Jobs in Leeds on your local Leeds jobs site. Careers in Leeds, local employment and work in Leeds.
Job Search
- Banking and Financial
- Admin/Clerical
- Accounting
- Customer Service / Call Centre
- Insurance
- Sales / Telemarketing
- Engineering
- Education / Training
- Teaching
- Legal
- PA/Secretarial
- Business Development
- Public Sector
- Retail
- Manufacture and Production
- Marketing
- Telecommunications
- Graduate Opportunities
- Catering / Hospitality
- Management
Collections Advisors
This job has expired, and cannot be applied for.
- Posted By: Manpower Leeds Recruitment
-
Address:
- 12 Infirmary St
- Leeds
- LS1 2TP
- Contact: 0113 2438871
- Date Posted: 29th Aug 2008
- Salary: £17.0 - £17.5 per annum
- Location: Leeds
- Reference Code: 154869
- Views Since Posting: 194
- Full Description:
our client are looking to recruit people with collections background knowledge. This role will include
·Handling and in some cases supervise, day-to-day tasks effectively as directed by your Team Leader. ·Work independently dealing with unique and complex tasks or processing complex queries as required·Provide clear, professional and well reasoned responses to mortgage & home loan related enquiries either in writing and/or by telephone and any other medium as directed by your Team Leader or Manager.·Deliver and proactively assist other team members to deliver excellent customer service to ensure customer satisfaction.·Achieve or exceed targets for issue resolution as defined by Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).·Ensure any complex issues are escalated through the appropriate channels, and followed through as required.·Assist Team Leader with resolution of queries and escalated issues as required, ensuring set control parameters e.g. lending levels are adhered to.
You will need proven collections knowledge along with strong customer service. ·Well developed administrative, communication, and interpersonal skills.·Organised and methodical·Customer focused ·Problem solving aptitude·Research skills·Willing and able to use initiative in meeting own and team targets·Flexible and adaptable to changing demands·Ability and willingness to learn and pick up new tasks·Team player·Ability to meet deadlines and achieve agreed targets·Work independently·Capable of advancing to higher levels of responsibility or expertise·Independently make effective and realistic decisions as necessary·Conflict management skills·Coaching skills·Change Management skills·Knowledge in an administrative/customer service role is essential.·Being able to demonstrate an advanced understanding of the mortgage market and aspects of mortgage processing is essential.
Strong personality, good communication skills
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
