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Service Desk Analyst
This job has expired, and cannot be applied for.
- Posted By: Yorkshire Building Society
- Address:
- Contact: 01274 801234
- Date Posted: 13th Nov 2008
- Salary: £13,750 - £16,750 per annum
- Location: Bradford (BD5 8JL)
- Reference Code:
- Views Since Posting: 20
- Full Description:
Hours of work – 35 hours Monday to Friday 9am – 5pm
Our IT department is the technical hub of Yorkshire Building Society. Within this department, you will be required to provide a professional and comprehensive Service Desk service to all system users, effectively resolving user issues quickly and efficiently through the agreed Service Desk process. You will ensure a high quality customer experience, with requests handled efficiently and effectively, with the customer kept up to date on progress at all times.
If you:
Have a broad understanding of Service Management principles and disciplines, based on ITIL best practice.
Have an in depth knowledge of the Support Request process
Have a thorough understanding of the Incident Management process
Ability to use a wide range of communication and interpersonal skills
We offer:
24 days holiday plus bank holidays
Pension Scheme
Free on site parking
Subsidised restaurant
Bonus scheme
Yorkshire Building Society is an equal opportunities employer.
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