Hours of work – 35 hours Monday to Friday 9am – 5pm
Our IT department is the technical hub of Yorkshire Building Society. Within this department, you will be required to identify and resolve the root cause of recurring incidents and minimise the adverse impact of incidents and problems on the business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. You will also provide a consultancy service to customers using the function giving best practice advice as required.
If you:
Have in depth experience gained in Service Management Support principles and disciplines, based on ITIL best practice.
Have working knowledge of Service Management software, such as HP Service Desk
Have the ability to work with minimal supervision
Ability to use a wide range of communication and interpersonal skills to negotiate at all levels
Have good problem solving and resolution skills
Are methodical, meticulous and analytical
Have excellent MS Office skills, for data analysis and documentation
We offer:
24 days holiday plus bank holidays
Pension Scheme
Free on site parking
Subsidised restaurant
Bonus scheme
Yorkshire Building Society is an equal opportunities employer.