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Customer Service
This job has expired, and cannot be applied for.
- Posted By: Horizon Recruitment - Leeds
- Address:
- Contact: 0870 112 9150
- Date Posted: 4th Aug 2008
- Salary: 6.50 per hour
- Location: Leeds (LS1 5RL)
- Reference Code: WC/JG-227293
- Views Since Posting: 207
- Full Description:
Customer service/ Customer Representative/ Call Centre Operative/ Call Handler
TEMPORARY TO PERMANENT ROLE
Our client is currently looking for a customer representative to handle inbound and outbound telephone calls within the customer services centre.
The emphasis will be on delivering an excellent customer service and the role will include responsibility for handling customer account and transation enquiries, promoting products and services and ensuring the timely and accurate execution of coprorate and employee share transactions.
The customer representative will be strong team player with excellent listening skills, producing accurate work and adhering to the clients and FSA (Financial Services Authority) guidelines and procedures.
Specific Accountabilities:
Ensuring timely and accurate execution of all corporate and employee dealing transactions
Delivering an efficient and dedicated customer service to customers and taking ownership of queries
Providing quoted share price and company information to customers, ensuring that this does not breach the scope of execution- only dealing
Actively promoting and selling products and services to meet the needs of the customer
Taking inbound calls and making outbound calls as required
Achieving all agreed targets
To apply you must have a genuine desire to work within the financial services industry, a genuine interest in stock broking.
To apply please sent your CV to sarahbutler@horizonrecruitment.net
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