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Part Time Customer Service
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- Posted By: Adecco - Leeds Recruitment Agency
- Address:
- Contact: 0113 2527386
- Date Posted: 22nd Aug 2008
- Salary: £6.62-£7.00ph
- Location: Leeds
- Reference Code:
- Views Since Posting: 524
- Full Description:
Customer Service Advisor
Permanent
Mon –Fri 10.00am-2.00pm
£6.62ph-£7.00ph
LS11
Are you customer focused and have excellent communication skills?
Are you a team player and have the ability to interact at all levels?
Do you have the ability to resolve customer complaints and queries?
We have an excellent opportunity for applicants who excel in providing a high level of customer service and who would like to gain experience with the Financial Services industry.
Main Duties will involve:
• Respond to high volumes of incoming customer calls
• Identify the nature of each call, transferring to the relevant department or taking accurate information.
• Complete a variety of administration responsibilities
• Provide clear, professional and well reasoned responses to all mortgage related enquiries either in writing or telephone
• Resolve complex customer queries and escalated issues
• Achieve or exceed targets for issue resolution as defined by service level agreements
• Accurately log, input any required data on systems as appropriate
• Administer customer accounts / pre-offers in response to a customer request or enquiry
Benefits will include free onsite parking, gym and canteen facilities, company bonus, 22 days holiday entitlement, the use of internet facilities and internal training and development.
Applicants must be customer focused and have experience of dealing with customer face to face or over the telephone. For further details contact Claire Barker on 01132527386 or email your c.v to claire.barker@adecco.co.uk
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