We are currently seeking an experienced administrator who is fluent in Italian and English to work for this city centre organisation, you will be working as part of a team responsible for providing ongoing administration support to the field sales and service teams.
Duties will include:-
To validate product sales orders
To provide business data to management for reporting purposes.
To assume responsibility for all administration of the order validation process, from receiving an order and analysing the contract to determine legality and acceptability, through to ensuring the timely booking of the order and following up the order through the fulfilment process
To analyse, evaluate and process changes to existing sales orders and relevant purchase orders
To contact customers to ensure sales orders are dealt with
To ensure a high standard of after sales service, i.e. responding to general customer queries and purchase order queries
Facilitating customer contract administration and MLA administration
Update Order Statuses in system using intercompany reports
Check and coordinate shipping invoices from freight forwarders
Maintain the delivery and receipt of goods within the system to ensure all transactions are correctly processed
Obtain official shipping documents as required and monitor commercial invoices and any other relevant documentation
Responsibility for Letters of Credit: opening, controlling, overview
Arranging shipping inspections as appropriate
Provide regular updates to customers on status of orders and shipments
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES
Experience of working in administration
Requires strong verbal and written communication skills
Experience of working in a customer services environment
Knowledge of exporting procedure desirable
Language essential - Italian
Must be customer focused.
Ability to prioritise with excellent organisational skills
Pro-active
PC skills are essential.