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Collections Advisor
This job has expired, and cannot be applied for.
- Posted By: JHR
- Address:
- Contact: 0113 383 3738
- Date Posted: 7th Jul 2008
- Salary: £15,000-£17,000
- Location: Bradford (Bingley)
- Reference Code: AG/2347
- Views Since Posting: 2
- Full Description:
The Arrears Collection Officer is both an interesting and responsible role that requires a proactive individual responsible for contacting customers/third parties for the purpose of obtaining outstanding payments on the gradual discharge of arrears.
The position involves a large amount of communication by telephone, letter and e-mail. Also required will be the day to day processing and administration.
The Arrears Collection Officer’s role involves
· Initiating contact with customers
· Maintaining regular communication with customers
· Negotiating acceptable payments taking into account the clearance of arrears and determining the individuals budget and income.
· Consult with legal representatives, third party agency.
· Instruct 3rd parties in the pursuit of attainable solutions
· Analyse technical situations
· Offer recommendations for course of action
· Demonstrate initiative and creativity in the delivery of specific cases
· Monitor 3rd party performance against service
· Maintain full and accurate records
· Demonstrate a flexible and positive attitude
· Work towards the achievement of set targets.
Business Management
The role of the Arrears Collection Officer is essential to the smooth running of the business unit that undertakes the cost-effective management of arrears cases. It is essential to the delivery of service to both clients and customers and requires that he/she:-
· Record and analyse information both accurately and fairly
· Is willing to be part of and fully support a successful team
· Demonstrates enthusiasm, interest, conviction
· Works towards full achievement of targets at personal and team level
· Complete assessment of each case
· Develop/bring with you a broad understanding of the mortgage business
· Interact with other business areas to develop team working and achievement
· Seek out improvement opportunities
· Become an expert
Skills and Knowledge
· Excellent communication skills- telephone/letter writing
· Decision- making and problem solving skills
· Planning and organising skills
· Listening and observational skills
· Negotiation and Influencing skills
· Team Working
· Positive attitude
· Flexible and innovative approach
· Good keyboard skills
· I.T Skills
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