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Hays Contact Centres Jobs


Posted by: Hays Contact Centres
View all jobs from Hays Contact Centres
Address: Sovereign House
South Parade
Leeds
LS1 5QL
Contact Details: 0113 244 4858
Date Posted 4th Jul 2008
Reference Code: 1125411
View Since Posting: 22
Salary: £30000 - £35000 per annum
Vacancy Location: Leeds
Full Description:
We have just taken on board a great new client based in the North Yorkshire area. They are looking to expand their business over the next 5 years and this is just the beginning of their already successful brand.
Specialising in low-cost travel holidays across Europe and most recently America, they have decided to expand their customer service department to include a contact centre. This new role will be pivotal to the success and the delivery of their customer service goals.
This role will be responsible for the day to day running of the centre, working to strong targets and ensuring both the team and individuals perform to their full potential, in order to maximise profit.


To be successful in being shortlisted for this vacancy you will be able to demonstrate the following:
Proven track record of working within a contact centre and achieving targets
Excellent people management, coaching and development skills.
Excellent analytical and problem solving skills.
Strong commercial awareness
Minimum 18 months experience working in a travel focused environment

If you meet the necessary requirements, please apply now.
If you have any questions, you can contact us using the number below or by e-mail managementncc@hays.com We would be happy to answer any queries you might have.