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Collections Advisor

JHR Jobs


Posted by: JHR
View all jobs from JHR
Address: Aspect Court
47 Park Square East
Leeds
LS1 2NL
Contact Details: 0113 383 3738
Date Posted 3rd Jul 2008
Reference Code: AG/2347
View Since Posting: 1
Salary: £15,000-£17,000
Vacancy Location: Bradford
Bingley
Full Description:
The Arrears Collection Officer is both an interesting and responsible role that requires a proactive individual responsible for contacting customers/third parties for the purpose of obtaining outstanding payments on the gradual discharge of arrears.

The position involves a large amount of communication by telephone, letter and e-mail. Also required will be the day to day processing and administration.



The Arrears Collection Officer’s role involves

· Initiating contact with customers

· Maintaining regular communication with customers

· Negotiating acceptable payments taking into account the clearance of arrears and determining the individuals budget and income.

· Consult with legal representatives, third party agency.

· Instruct 3rd parties in the pursuit of attainable solutions

· Analyse technical situations

· Offer recommendations for course of action

· Demonstrate initiative and creativity in the delivery of specific cases

· Monitor 3rd party performance against service

· Maintain full and accurate records

· Demonstrate a flexible and positive attitude

· Work towards the achievement of set targets.





Business Management


The role of the Arrears Collection Officer is essential to the smooth running of the business unit that undertakes the cost-effective management of arrears cases. It is essential to the delivery of service to both clients and customers and requires that he/she:-



· Record and analyse information both accurately and fairly

· Is willing to be part of and fully support a successful team

· Demonstrates enthusiasm, interest, conviction

· Works towards full achievement of targets at personal and team level

· Complete assessment of each case

· Develop/bring with you a broad understanding of the mortgage business

· Interact with other business areas to develop team working and achievement

· Seek out improvement opportunities

· Become an expert





Skills and Knowledge


· Excellent communication skills- telephone/letter writing

· Decision- making and problem solving skills

· Planning and organising skills

· Listening and observational skills

· Negotiation and Influencing skills

· Team Working

· Positive attitude

· Flexible and innovative approach

· Good keyboard skills

· I.T Skills