ICT Service Desk Analyst Jobs in Leeds on your local Leeds jobs site. Careers in Leeds, local employment and work in Leeds.
Job Search
- Admin/Clerical
- Customer Service / Call Centre
- Catering / Hospitality
- Accounting
- Retail
- Banking and Financial
- IT
- Sales / Telemarketing
- Education / Training
- Graduate Opportunities
- Building and Construction
- Driving / Logistics
- PA/Secretarial
- Design
- Business Development
- Marketing
- Legal
- Charity / Non Profit
- Manufacture and Production
- Engineering
ICT Service Desk Analyst
This job has expired, and cannot be applied for.
- Posted By: JHR
- Address:
- Contact: 0113 383 3738
- Date Posted: 2nd Jul 2008
- Salary: up to £15,000
- Location: Leeds (LS6)
- Reference Code: LR/2433
- Views Since Posting: 3
- Full Description:
Salary £15,000 (dependant on experience) + Benefits
Our client is looking for an ICT Service Desk Analyst to join their busy Leeds office. The successful candidate will report to the Service Desk Manager. It is a 37.5 hour standard working week providing support across business hours 8:00am to 5:30pm Monday – Friday, however an element of flexibility will be required.
This is a busy help desk role – it is therefore essential that applicants have excellent multi tasking skills and can work well under pressure.
Duties:
Responsible for providing users support and help on all ICT related queries
•Logging of all ICT requests into the group helpdesk tool
•Attempting first line resolution via phone and remote control or allocate to 2nd and 3rd line support teams
•Updating the service desk users and asset information
•Keeping users informed on status and progress of requests
•Categorising requests in accordance with support policy
•Maintaining call information within the service desk tool
•Monitoring and escalating calls in accordance with service levels
Skills and experience required:
•Problem analysis and resolution
•Understanding of network solutions desirable
•A good understanding of Microsoft Office Suite + Windows Operating Suite + MS Active Directory
•Desktop Hardware Support including (Laptops Desktops, Printers, PDA and other peripheral devices) across multiple manufacturers desirable
•Customer support
•Good communication skills
Qualifications:
•A Levels + ITIL Foundation Certificate – Training will be provided
Personal Qualities:
•Ability to work in a team environment
•Excellent inter personal skills are essential to ensure effective and efficient service delivery
•Ability to work under pressure
Experience:
•Previous help desk experience is desirable.
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
