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Banking Customer Service Advisor
This job has expired, and cannot be applied for.
- Posted By: Hays Banking - Leeds
- Address:
- Contact: 0113 246 1231
- Date Posted: 17th Jun 2008
- Salary: Up to £16500
- Location: Wakefield
- Reference Code:
- Views Since Posting: 4
- Full Description:
Working for a leading Worldwide Bank, the successful candidates will work as part of a team, dealing with calls from new and existing customers with a view to selling products and/or services.
Key duties will include:
· Review customer details (as presented on screen or by talking to the customer) in order to match features of a product/service to the customer need
· Look for opportunities to cross-sell additional products/services
· Explain the features of the product/service to the customer and ‘sell’ its benefits
· Explain different options/prices/quotes to customer
· Take customer through the application process where appropriate
· Close the sale or hand off call to another department to close the sale where appropriate
· Handle decline decisions
· Liase with other internal departments or external parties where necessary
· Update customer file and/or diary system after each call
· Action postal/fax/e-mail correspondence where necessary
· Deal with non-sales-related customer queries where necessary
Skills Required:
A Proven track record in a sales driven role
Experience working to targets
GCSE or equivalent in Maths and English Grade C or above
In return, you will be offered:
Basic salary to £14000 dependent on experience
Excellent employee benefits package
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