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Technical Support Administrator

JHR Jobs


Posted by: JHR
View all jobs from JHR
Address: Aspect Court
47 Park Square East
Leeds
LS1 2NL
Contact Details: 0113 383 3738
Date Posted 16th May 2008
Reference Code: PB/2287
View Since Posting: 41
Salary: £18000
Vacancy Location: Wakefield
WF6
Full Description:


We need candidates with a strong and consistent background in administration for a busy role at our friendly offices in WF6. You should have a good general education, be numerate and ideally, come from a packaging background.
We can offer a competitive salary of upto £18000, 26 days holiday, 3% contributory pension, 4% of salary bonus.


Overall purpose of the role:

To ensure the prompt and accurate release of Production Dockets and Copy Folders to the shop floor

To support the Technical department in achieving its key objectives

Main Tasks:

1. Make up all new dockets and copy folders

2. Liaise with all necessary personnel to ensure that information is collated quickly and accurately

3. Raise dockets and copy folders for all reprint orders ensuring full checks on information are undertaken

4. As required deal with all changes to dockets, retrieving and re-issuing where appropriate

5. Bring to the attention of your supervisor any system issues or observations that would benefit if corrected.

6. Be responsible for all colour standards and PDFs ensuring up-to-date standards are always available

7. Prepare retained and customer samples and archive or submit as required

8. Produce certificates of conformance for customers that request them in an accurate and timely manner

9. Support the Technical Department in any administrative task e.g., maintaining absenteeism and holiday records

10. Undertake any other activity appropriate to your role

Key Contacts:

Internal External
All manufacturing staff
Planning
Supply Chain
Quality
Warehouse
Account Managers
Customer Services
Customers
Suppliers

Person Specification: Technical Support

Attributes Essential Desirable
Education / qualifications Educated to GCSE level with a minimum of C pass in English and Maths “A” level qualification or equivalent
Experience Relevant position in a technical or sales role an advantage

Good computer system Skills
Previous experience in print or packaging
Special Aptitudes Computer literate
Planning & Organizing
Problem Solving
Time Management

Disposition Good communicator
Customer focus
Attention to detail
Influencing skills
Resilience
Multi-tasking
Special Circumstances