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Customer Key Account ManagerView Job details:
| Posted by: | JHR |
| View all jobs from JHR | |
| Address: | Aspect Court 47 Park Square East Leeds LS1 2NL |
| Contact Details: | 0113 383 3738 |
| Date Posted | 16th May 2008 |
| Reference Code: | PB/2396 |
| View Since Posting: | 0 |
| Salary: | £17,000-£22,000 depending on experienc... |
| Vacancy Location: | Leeds LS27 |
| Full Description: | |
| We need very professional and articulate candidates who can look after four of our large corporate clients. You will be a strong user of excel and will have a sound understanding of distribution and 'product' customer service (knowledge of despatch procedures etc). The key aim of this role is to resolve queries and complaints quickly and professionally. The hours of work are 7:30-16:00 Mon-Thurs with a 14:45 finish on a Friday. Drivers would be preferred as we are moving to Pontefract next year. We offer a competitive salary £17000-22000 and an extensive benefits package which includes 25 days holiday a contributory pension, company bonus, incentive schemes etc. Overall Job Purpose: To contribute towards achieving sales targets for the company's range of products within live account base, within the business guidelines set by Sales & Marketing Department. To deal with and record all customers queries raised passing medical enquiries to medical information department and account enquiries to credit control. To record and deal with all claims for credit/ debit or replacement stock within their working territory. Claims are to be completed within 48 hours whenever possible, advising the customer accordingly. To immediately report any complaints relating to quality, appearance or efficacy to customer services support manager and quality control. Main Accountabilities: 1. To develop/sustain relationships with National Account customers, advising them of current market information and encouraging additional sales. 2. To update and monitor competitor trends and activities and report observations to Sales & Marketing, National Account Managers and Customer Liaison Manager. 3. To provide support and feedback to all National Account Managers, by monitoring and analysing customer service and their customers activities. 4. To follow through all customer claims within the allocated territory 5. To ensure all completed claims are easily accessible for future reference. 6. To handle any arising recall with professionalism and sensitivity, within 48 hours, and following set down procedures accurately and completely. 7. To ensure smooth running of the Customer Liaison section and highlight to the Customer Liaison Manager any potential problem which may occur. 8. Ensure the department is attended by at least four members of staff at all times. To liaise and work as part of a team with other departments of the company, particularly those closely related 9. To fulfil any other adhoc duties/projects, as appropriate. |
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