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Operations Manager

Search Call Centre Jobs


Posted by: Search Call Centre
View all jobs from Search Call Centre
Address: 10/12 East Parade
Leeds
LS1 2AJ
Contact Details: 0113 308 8000
Date Posted 16th May 2008
Reference Code:
View Since Posting: 263
Salary: £35000 - £42000
Vacancy Location: Leeds
Full Description:
Operations Manager - LEEDS

A challenging and rewarding position has recently become available, working with a national, market leading outsource service provider. The right candidate for the role will be an extremely focused and highly driven Operations Manager, to manage an established contact centre operation during an exciting period of growth.
Managing the customer service and sales contact centres, you shall be responsible for the management of up to 120 staff, covering various levels of seniority, to ensure the effective and productive service delivery and strategic development of the business. You will be ensuring the delivery of business KPIs and be responsible for managing and developing the internal and external customer relationships. You will be commercially astute with a keen eye for figures and have full budget responsibility for your area.
The successful candidate will have previous experience of operational call centre management, responsible for an OTE of at least 100, a proven track record in first line management development, and strong commercial and financial awareness and acumen.
Based in both Leeds and Sheffield, the package offered is a basic of circa £35-42K, performance bonus, car allowance, contributory pension, healthcare, life assurance and more!
For more information and to apply for this role please e-mail your CV online for the attention of Mark Smith at Search Consultancy.