• Back To Search
• Quick Apply
• Register Now
• Send Me More Jobs Like This

• Leeds
• Posted 27th Feb 2012
• 
• Posted by: Emis-Online
• Salary: £17,000
• Job Type: Permanent
• Address: Fulford Grange
  Micklefield lane
  Leeds
  LS19 6BA
  
• Reference:
• This job has been viewed 22 times since it was posted.

Sorry, this job has expired and cannot be applied for. We still have a large selection of jobs on the site. Why not try an alternative search?

Job Description

EMIS provides remote technical support to GP Practices all over the UK. These GP Practices are using a number of software applications developed by EMIS.

Choose a career at EMIS and be part of a company who are known for delivering systems and solutions that really work for customers - a place where you can develop your potential, learn from the experts in the field and make a real contribution to UK healthcare. Be part of a company whose dedication to creating and implementing successful IT products and services has been recognised in a number of industry awards and be fulfilled by your career.

With a host of experts under one roof we are committed to developing new employees and work hard to encourage creativity, innovation and initiative via internal and external training.

EMIS Support Department are currently recruiting for Streaming Support Consultants. The Streaming Support Consultants will provide customer support services for users and customers in relation to the EMIS Web Streaming service, primarily supporting the EMIS Streaming service and ensuring it is maintained and inline with agreed SLA targets.

Standard duties and responsibilities:

• Diagnosis and resolution of incidents reported to the EMIS help desk regarding the EMIS Web Streaming service.

• Use a knowledge base to match up previously reported incidents with new reported incidents
• Taking customer calls in a professional manner and accurately recording reported incidents on the EMIS customer database
• Ensure that the team meets all targets as defined in each of the service level agreements, with extra attention given to the hosted contracts

Position Requirements:

Essential Skills:

• A logical approach to troubleshooting when resolving technical problems in an IT environment.
• Experience of working in application support or in a Service Desk team.
• Good communication skills both written and verbal, at the user level and at the technical level,
• GCSE or equivalent in Maths and English

Skills / experience in any of the following would be of benefit:

• ITIL Foundation
• NHS and Primary Care
• Networking Technologies (WAN / LAN)
• Windows Server 2000/2003/2008, Windows XP/Vista/7
• SQL Server Management
• SQL Programming

What we offer:

• Starting salary £17,000
• Excellent holiday entitlement, increased through length of service.
• Opportunity for personal development and career progression.
• Opportunity to join the EMIS share incentive plan after 12 months service.
• Excellent working environment
• Plenty of team building and socialising events within the Support Department