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• Leeds
• Posted 18th May 2012
• 
• Posted by: JHR
• Salary: £30,000
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: MS1186
• This job has been viewed 14 times since it was posted.

Job Description

Annuities Team Manager Based Leeds Salary £30,000

Our client due to continuous expansion and an influx of new business are seeking an approachable, organised individual with a proven ability to embrace and develop a successful sales environment. An excellent motivator with the ability to lead and develop a successful team. Self starter with good inter-personal and communication skills. Ability to work with colleagues to offer solutions and support as necessary.

Your role and remit will be to to recruit , develop and lead effective Call Centre Annuity Specialists with the goal of achieving improved sales performance. Responsible for ensuring T& C requirements are achieved. Implementation of best practice and maintaining a productive and harmonious environment.

Mandatory qualifications including : Strong Call Centre Management experience Experience of developing and leading a sales team Experience of Pensions, Investments and Annuities.

Desired: Having supervised within a regulated environment ideally within financial services (J07 or H15 qualified)

OR

Certificate in Supervising in a Regulated Environment (CeSRE)

Additional skills will include :

Evidence of sustained sales success and compliant practice Experience of Change Management Experience of leading a department/function at senior level. An understanding of the balance between individual goals and those of an organisation Experience of analysing performance at both team and individual level and the implementation of appropriate changes to ensure improved productivity. Team orientated First class communication skills Strong performance management skills Experience of managing/ coaching people In a regulated environment Experience of telephone-based financial advising.

Desired: Experience of delivering Sales Training. Experience of managing a non advised Sales Process.

• Leading and directing a team of Specialists to ensure high levels of sales performance.

• Proactive inbound and outbound activity management.

• Motivating colleagues to maintain a productive and harmonious environment.

• Monitor and allocate leads as appropriate to ensure timely delivery of the sales process and excellence in customer service.

• Responsibility for day to day management of Specialists queries to ensure the smooth running of a productive team.

• Planning of Rota and Working Patterns in conjunction with the Department Manager and other Team Managers.

• Driving of targets and performance through regular data analysis and feedback meetings (TM Checklist) and formal performance management counselling as necessary.

• Supporting both Specialists and Administration in the daily management of application activity.

• Ensuring a compliant approach to sales in conjunction with the Head of Compliance and the Training and Competence Manager.

• Participating in the planning and running of team incentives.

• Identification of training needs in conjunction with the Training and Competence Manager. Monitor, support and review as necessary.

• Identify and respond to training needs through sales workshops/training courses in conjunction with Human Resources and Head of Department.

• Work closely with the Human Resources Team to promote and support the Partnership Academy providing training and development as necessary.

• Work closely with the Human Resources Team to promote business practices and procedures in line with current legislation and best practice.

• Conducting formal Appraisal meetings to identify support and implement individual development plans.

• Manage staff relationships, promptly respond to queries and manage expectations.

• Ensure all HR matters are handled fairly and consistently in line with legal and company requirements to include disciplinary and grievance matters.

• Support and develop recruitment campaigns, including leading interviews and selection campaigns.

• Working with the Management team to identify and highlight areas for improvement, communicating and implementing change where appropriate.

• Contribute to Marketing activity as necessary.

• Any additional Ad Hoc duties that may be required for time to time.

HOURS OF WORK 37.5 Per week (Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).

This is a superb role and would suit a proactive and ambitious individual with real drive and determination.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)