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• Wakefield
• Posted 27th Feb 2012
• 
• Posted by: Pyramid8
• Salary: c£45k + bonus
• Job Type: Permanent
• Address: Unit 12b Flemming Court
  Whistler Drive, Summit Park
  Glasshoughton
  WF10 5HW
  
• Reference: P8JOB774
• This job has been viewed 8 times since it was posted.

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Job Description

Our client is a leading Law firm and they are currently looking for a Fee Earner to join their growing organisation. They pride themselves on service excellence and are market leaders within their field of expertise.

Role Profile:

Through management of your team’s performance, personal professional and technical coaching and guidance deliver the most profitable multi track claims handling service to clients. Manage a team of fee earners and assistants within the multi track team handling a portfolio of compensation claims, reporting to Senior Manager Complex Claims.

Core Responsibilities:

• Floor walking * Strive to improve systems and processes to the overall good of the business * To manage team performance in line with team targets and be responsible for agreed KPI’s * Organising activities in relation to team performance and maintaining team morale * To ensure that the team delivers an excellent level of customer service * Audited a minimum of 4 files per month per fee earner * Produce and police the weekly last worked on lists to ensure cases worked * Contribute to the development, communicate and implementation of the Multi Track Policy * Ensure Team compliance with the Multi Track Policy * Completion of Managers Authority Forms * Monitor workloads and allocate work as necessary

Experience:

• Ensure that external costs draftsmen deliver good service in line with SLA’s (to be agreed) * Ensure compliance with the following litigation policies * Conduct annual Fee Earner and Assistant Appraisals in Multi Track and costs teams * Conduct monthly 1:1’s and fully document them for all Fee Earners and Assistants in Catastrophic Team * Manage individual performance in line with targets * Maintain individual staff folders to include PDP’s appraisals monthly 1:1s and audits * Liaise with Senior Management and HR regarding any staff issues * The job holder will be required to keep up to date with all changes including case law, legislation and other areas of relevance. * Handling of complaints in accordance with the Law society complaints and company complaints procedure. * Deal with accounting queries and matters in accordance with the Law Society Accounts Rules * Deal with claims in accordance with the Law Society’s code of conduct