Quality Control Administrator
- Leeds
- Posted 18th May 2012
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Posted by:
CLD Recruitment
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Salary:
£15-17.5k
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Job Type:
Permanent
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Address:
Aspect Court,
47 Park Square East
Leeds
LS1 2NL
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Contact:
0113 3944112
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Reference:
HJ4609
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This job has been viewed
14 times
since it was posted.
Job Description
QUALITY CONTROL ADMINISTRATOR - £15-17.5K PLUS EXCELLENT BENEFITS AND FREE PARKING
Our client is a market leading financial services organisation based in Leeds and they are looking for a Quality Control Administrator to join their experienced and successful team.
You will be responsible for the quality control of correspondence and documentation within the department as well as quality auditing of customer service telephone calls to ensure that SLA's and FSA guidelines have been adhered to.
JOB SPECIFICIATION
- Quality checking of correspondence and documentation of other teams within the department
- Monitoring of amendments made to customers accounts
- Call monitoring of customer service calls
- Providing feedback to the team leaders/managers of other departments
- Indentify instances of non-compliance and raising these to the relevant manager
PERSON SPECIFICATION
- Previous experience within quality control/auditing is essential gained in an office environment
- Experience of working within financial services is desirable
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