Fleet Controller
- Leeds
- Posted 20th Mar 2012
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Posted by:
Selection Group Limited
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Salary:
£20,000
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Job Type:
Permanent
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Address:
Cathedral Chambers
Great George Street
Leeds
LS2 8BD
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Contact:
0113 322 0220
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Reference:
LB882313
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Job Description
My client, a market leader in their field are currently seeking an experienced Fleet Administrator to join their team, you will be working as part of the Fleet Control team managing and administering a fleet of commercial vehicles of various specifications to VOSA standards and UK law by liaising with internal departments, customers and repair agents.
Duties will include:
To ensure excellent communication from outset to conclusion of each vehicle event (breakdowns, defects, general repairs etc); advising the customer of each option available, estimate of costs and any corresponding vehicle downtime; and obtaining authority to complete repairs.
Being mindful of each customer’s service contract obligations and individual operating requirements or restrictions and reacting appropriately, within agreed guidelines, to each vehicle event.
Liaise with the Recharge Control Team Leader on authorisation for rechargeable repairs to customer vehicles.
Liaise with the Fleet Planning Team regarding authorisation of repairs following planned periodic inspections.
Liaise with repair agents advising on various and often complex maintenance issues, managing and scrutinising subsequent diagnosis, repair time and costs.
Escalate repairs to the Team Leader or Office Manager if estimates exceed given financial authority limits.
Completion of various reports for internal and external distribution.
Liaise with the Office Manager and Key Account Managers to ensure excellent communication on internal and external enquiries, reporting functions, disputes, legal protocol etc.
Manage customer queries escalating to the relevant Key Account Managers and/or Office Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.
Applicants must have:
GCSE or equivalent passes in English and Maths.
Experience of working in fast paced, pressured environment.
Proven previous experience in a similar role.
Auditing vehicle inspection and FTA documentation.
Knowledge of Commercial vehicle mechanics.
VOSA and FTA standards and UK transport law.
Excellent customer service skills.
Good time management and organisational skills.
Attention to detail.
Well developed written and verbal communication skills.
It would be an advantage if you had VOSA/FTA recognised training
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