Customer Service Representative
- Bradford
- Posted 22nd Feb 2012
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Posted by:
JHR
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Salary:
£15,000
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Job Type:
Permanent
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Address:
4 York Place
Leeds
LS1 2DR
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Contact:
0113 2337760
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Reference:
EW1061
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Job Description
Customer Service Representative
Based Bradford city centre
Salary: £15,000
Hours of work: Full time up to 35 hours in total.
Full time hours will include up to 31 hours working between 8.00am - 8.00pm Monday to Friday and 4 hours Saturday 9am to 1pm
Main duties:
Dealing with incoming calls from members and third parties regarding queries and questions about accounts.
Dealing with mortgage and saving enquiries
Providing a professional standard of customer service at all time
Adhering to all company regulations
Logging accurate records
Skills & Experience required:
Have excellent customer relationship skills with a bright and helpful telephone manner
Have excellent communication skills
Have excellent literacy, numeracy and computer skills
Are professional and aware of your commitment to service
Enjoy working within a large team and are motivated by change
Are able to demonstrate the ability to build rapport and empathy with the customer
Benefits:
24 days holiday plus bank holidays (pro rata for part time)
Pension Scheme
On site restaurant
Bonus scheme
On site gym
Staff investment and mortgage products
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.
(Jo Holdsworth Recruitment – Recruitment Agency)
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