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• Leeds
• Posted 22nd Feb 2012
• 
• Posted by: JHR
• Salary: £20 - £23,000
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: EW978
• This job has been viewed 11 times since it was posted.

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Job Description

Collections Trainer Based Leeds Salary £20,000 - £23,000

JHR have been appointed to recruit for an experienced Collections Trainer on behalf of a leading Debt Recovery organisation.

The Company is well established in its sector, This position reports directly to the Collections Manager so this candidate will need to be a good communicator and in their abilities to perform such key duties. The career opportunities are excellent with the opportunity to progress and develop within a challenging environment.

You will be working as part of a successful collections operation where you will be responsible for developing and deliver in-house new starter training programmes and provide regular refresher training to ensure staff are meeting the needs of the collections role.

Responsibilities:

• Provide assistance to management and collections team for Debt Purchase and Contingency

• Ensure new starters are inducted into the company

• Develop and maintain a training plan for new collection staff which include role plays and collector tests

• Manage new starters until they are ready to move to core collection teams

• Develop and prepare training materials to maintain on-going training for existing collection staff

• Review and evaluate the effectiveness of training

• Work in conjunction with HR, communicate policies and procedures to managers and new employees as needed

• Ensure training material is updated with the recent compliance alerts

• Assist Team Leaders and Managers to ensure staff development

• Create and hold training workshops to develop staff or tackle problem areas

• Any other duties assigned by Managers

Skills & Experience:

• Previous experience of delivering training within a compliance environment.

• Highly motivated individual and a team player

• Excellent relationship building skills.

• The ability to work to short deadlines within a constantly changing environment is essential.

• Good planning and organisational skills

• Flexible approach to working hours.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)