Skip to the content

My Leeds Jobs

Customer Experience Delivery Manager Jobs in Leeds on your local Leeds jobs site. Careers in Leeds, local employment and work in Leeds.

Job Search

Quick Search

Customer Experience Delivery Manager

This job has expired, and cannot be applied for.

  • Posted By: Search Consultancy - Leeds
  • Address:
    • 10/12 East Parade
    • Leeds
    • LS1 2AJ
  • Date Posted: 25th Jun 2009
  • Salary: £35k - £45K
  • Location: Leeds
  • Reference Code:
  • Views Since Posting: 305
  • Full Description:


As Customer Experience Delivery Manager you be responsible for managing all the day to day operational aspects ofour clientscontact centre operations. Customer attitudes & impressions ofour clientare shaped by the service experienced when they have cause to contact the business via the phone or email for collections, deliveries, claims, issues/problems and tracking. It is vital that the service experienced during these processes be industry leading.

As Customer Experience Manager you will be expected to constantly challenge the status quo and to promote a continuous improvement culture within the centres. Fundamental would be to contribute to the overall customer communication direction of the business.

For this role you will have a degree or equivalent professional qualification and experience in managing contact centres and large numbers of people. To be successful you will also require experience in Project management and working in partnership situations. You will also be required to demonstrate process improvements within the contact centre environment. For more details contact Polly at search on 01133088062 and apply on line

Note: Recruiters should never request bank account details or any kind of payment upon applying for a job or during the application process.


Should you receive a request for such information or believe a recruiter has acted inappropriately in relation to your application, please Contact Us with details of the recruiter and the position being advertised. We advise candidates to fully check the nature of any vacancy before attending an interview as we cannot be responsible for the accuracy of vacancies posted on this site.

Bookmark with: