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Collections Recoveries Executive
This job has expired, and cannot be applied for.
- Posted By: Unity Personnel Ltd
- Date Posted: 22nd Jan 2009
- Salary: £15000 - £18750 per annum + Superb Benefits
- Location: Leeds
- Reference Code: SWJ816AE
- Views Since Posting: 129
- Full Description:
Vacancy posted by: Unity Personnel Ltd who is acting as an employment agency
Title: Collections Recoveries Executive
Location: LS1
Salary: £15,000 - £18,750
Benefits: Extensive benefits package
Employer Ref: SWJ816
A Market Leader in Debt Recovery based in Leeds is currently looking to expand the collections team.
The successful candidate will be:
*Responsible for the day-to-day processing of the pre-legal team caseload.
*Working as part of a team, undertaking work for both key clients and smaller clients in their entirety
*Acting on and responding to incoming post from debtors, third party solicitors, and clients
*Making and receiving telephone calls to debtors, third party solicitors and clients about the cases, and negotiating with debtors on behalf of the clients to achieve the quickest and best level of recovery.
*Making strategic decisions to effect a successful recovery on behalf of the client.
*Using a fully automated debt recovery software known as Liberate and then progressing the cases through the workbox environment utilised by this software.
*Reporting in to the Team Leader you will form an integral part of a highly motivated and very successful debt recovery department.
Ability:
*Experienced in Debt Recovery, preferably in a volume driven environment
*Experience in collecting Ledger management/book debt/invoice discounting debt, although not essential
*Have a tenacious approach to collections
*Have a pro-active telephone manner and the ability to handle up to 150 incoming/outgoing calls on a daily basis
*Have strong negotiation skills and be able to demonstrate a track record of telephone based collection techniques.
*An ability to work on your own initiative whilst being a team player is essential.
*Experience of dealing with debtors is a must for this role.
*IT Literate
*Excellent communication skills
*Excellent organisational skills
Applicants must be able to demonstrate the following skills:
Case Work
*Be able to manage a caseload with no assistance
*Have the ability/confidence to deal with more complex files/cases without assistance
*Demonstrate excellent negotiation skills in all situations
*Have the ability to offer a start to finish service to debtors/clients
Correspondence
*Ensure letters to clients and debtors are written using plain English, with good grammar and punctuation
Telephone Use
*Ensure Data Protection guidelines are adhered to
*Have a positive outcome for each call
*Good telephone tone/behaviour used
*Have a pro-active approach at all times
*Possess excellent negotiation skills which maximise client returns
*Proven ability in controlling the call
*Possess strong questioning techniques
*Demonstrates good debtor profiling
Instalment Monitoring
*Demonstrates a pro-active approach, making telephone calls where possible rather than sending letters
*Demonstrates a tenacious manner when trying to re-activate defaulted plans
Handling Difficult Calls
*Remains calm and professional
*Can handle most difficult calls which have been passed from other members of the team
Legal knowledge
*Have intermediate knowledge of the initial legal process
Using Income & Expenditure Information
*Uses information to full potential and updates system with newly obtained information
General
*Be able to prioritise work
*Provides a flexible and effective service to all customers
*Remains polite and courteous at all times
*Eager to offer assistance without request
*Keen to share their knowledge to encourage the development of less experienced staff
*Completes tasks within agreed timescales
*Excellent team player
HOW TO APPLY
All you have to do to apply for this position is to send a copy of your updated CV to stephanie.walmsley@unitypersonnel.co.uk with the employer reference in the subject box of your email and include all relevant experience and qualifications.
THE RECRUITMENT PROCESS
Unity Personnel Ltd provides permanent, contract and temporary professional recruitment solutions across a range of industries. We have specialist Consultants operating in IT, Office Personnel, Sales and Marketing, Accountancy and Finance, Engineering and Technical.
Please note that previous experience is required for this role as outlined above. If you have not heard from us within 48 hours please assume that your application for this position has been unsuccessful.
Please visit www.unitypersonnel.co.uk for more information on all of our vacancies.
Title: Collections Recoveries Executive
Location: LS1
Salary: £15,000 - £18,750
Benefits: Extensive benefits package
Employer Ref: SWJ816
A Market Leader in Debt Recovery based in Leeds is currently looking to expand the collections team.
The successful candidate will be:
*Responsible for the day-to-day processing of the pre-legal team caseload.
*Working as part of a team, undertaking work for both key clients and smaller clients in their entirety
*Acting on and responding to incoming post from debtors, third party solicitors, and clients
*Making and receiving telephone calls to debtors, third party solicitors and clients about the cases, and negotiating with debtors on behalf of the clients to achieve the quickest and best level of recovery.
*Making strategic decisions to effect a successful recovery on behalf of the client.
*Using a fully automated debt recovery software known as Liberate and then progressing the cases through the workbox environment utilised by this software.
*Reporting in to the Team Leader you will form an integral part of a highly motivated and very successful debt recovery department.
Ability:
*Experienced in Debt Recovery, preferably in a volume driven environment
*Experience in collecting Ledger management/book debt/invoice discounting debt, although not essential
*Have a tenacious approach to collections
*Have a pro-active telephone manner and the ability to handle up to 150 incoming/outgoing calls on a daily basis
*Have strong negotiation skills and be able to demonstrate a track record of telephone based collection techniques.
*An ability to work on your own initiative whilst being a team player is essential.
*Experience of dealing with debtors is a must for this role.
*IT Literate
*Excellent communication skills
*Excellent organisational skills
Applicants must be able to demonstrate the following skills:
Case Work
*Be able to manage a caseload with no assistance
*Have the ability/confidence to deal with more complex files/cases without assistance
*Demonstrate excellent negotiation skills in all situations
*Have the ability to offer a start to finish service to debtors/clients
Correspondence
*Ensure letters to clients and debtors are written using plain English, with good grammar and punctuation
Telephone Use
*Ensure Data Protection guidelines are adhered to
*Have a positive outcome for each call
*Good telephone tone/behaviour used
*Have a pro-active approach at all times
*Possess excellent negotiation skills which maximise client returns
*Proven ability in controlling the call
*Possess strong questioning techniques
*Demonstrates good debtor profiling
Instalment Monitoring
*Demonstrates a pro-active approach, making telephone calls where possible rather than sending letters
*Demonstrates a tenacious manner when trying to re-activate defaulted plans
Handling Difficult Calls
*Remains calm and professional
*Can handle most difficult calls which have been passed from other members of the team
Legal knowledge
*Have intermediate knowledge of the initial legal process
Using Income & Expenditure Information
*Uses information to full potential and updates system with newly obtained information
General
*Be able to prioritise work
*Provides a flexible and effective service to all customers
*Remains polite and courteous at all times
*Eager to offer assistance without request
*Keen to share their knowledge to encourage the development of less experienced staff
*Completes tasks within agreed timescales
*Excellent team player
HOW TO APPLY
All you have to do to apply for this position is to send a copy of your updated CV to stephanie.walmsley@unitypersonnel.co.uk with the employer reference in the subject box of your email and include all relevant experience and qualifications.
THE RECRUITMENT PROCESS
Unity Personnel Ltd provides permanent, contract and temporary professional recruitment solutions across a range of industries. We have specialist Consultants operating in IT, Office Personnel, Sales and Marketing, Accountancy and Finance, Engineering and Technical.
Please note that previous experience is required for this role as outlined above. If you have not heard from us within 48 hours please assume that your application for this position has been unsuccessful.
Please visit www.unitypersonnel.co.uk for more information on all of our vacancies.
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