Call Quality Advisor Jobs in Leeds on your local Leeds jobs site. Careers in Leeds, local employment and work in Leeds.
Job Search
- Banking and Financial
- Admin/Clerical
- Insurance
- Customer Service / Call Centre
- Accounting
- Sales / Telemarketing
- Legal
- Engineering
- PA/Secretarial
- Recruitment
- Catering / Hospitality
- Business Development
- IT
- Consultancy
- Education / Training
- Management
- Telecommunications
- Manufacture and Production
- Health Professionals
Call Quality Advisor
- Posted By: LG Select
- Address:
- Contact: 0845 5004901/0845 5004902
- Date Posted: 20th Nov 2008
- Salary: £19,000
- Location: Leeds
- Reference Code:
- Views Since Posting: 5
- Full Description:
Successful, forward thinking business requires a Call Quality Advisor to provide call quality scoring to promote continuous improvement in call scores and provide analysis based on the call quality results across the business.
Duties:
Score Agents calls on a monthly cycle
Provide feedback to managers and work with them to address call quality issues
Provide root cause analysis at team level of common issues and make recommendations for training/coaching based on findings
Attend consistency sessions to ensure consistency across the department
Lead/facilitate consistency sessions
Track impact of training/coaching sessions against revised call performance
Share best practice and feedback to key stakeholders
Experience and skills:
Customer Service or sales experience or experience within contact centre environment
Previous call monitoring and scoring experience
Coaching/delivering feedback
Coaching skills
Highly developed listening skills
Communication skills
Analytical skills
Methodical and able to work with defined processes
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
