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Operations Executive

Posted By: Oracle Recruitment
Address:
Contact: 0113 346 6007
Date Posted: 10th Nov 2008
Salary: £60,000 + negotiable + excellent benefits
Location: Other (Sheffield)
Reference Code: 399
Views Since Posting: 59
Full Description:

Based in Sheffield the role would be as a member of the Operations Team and would report to the Personal Injury Executive Board. This high profile position has been created to ensure that current systems and processes are reviewed to ensure a first class client experience is delivered at maximum efficiency whilst managing costs to meet the challenges and opportunities presented by the changing legal services market place. There would also be scope for contribution to firm wide projects.

It is essential that candidates are able to demonstrate relevant Operations Executive experience within a comparable legal or service industry role, with proven experience of driving change across a business area. The ability to think laterally to identify practical ways to improve service delivery to clients is essential and the ideal candidate should evidence that they have made a measurable difference to the experience of customers and the effectiveness of operational delivery in a large organisation. Candidates should be confident and have the ability to communicate effectively and to translate operational strategies and ideas into practice. The successful candidate will have the ability to steer and challenge others in identifying practical solutions and ensure improvement initiatives are achieved.

It is critical that candidates have a sound level of education and be at graduate calibre to demonstrate the practical application of knowledge in a professional environment. An understanding of advancements in technology is essential to succeed in this role. Candidates must be able to demonstrate excellent client care skills, initiative and enthusiasm and must be self-motivated, capable of producing work to the highest quality, react positively to change and have the ability to work effectively in a diverse and changing environment.

MAIN PURPOSE OF JOB

To review current systems and processes within the PI department and implement a programme of change to ensure all operations are aligned to the achievement of first class client experience with maximum efficiency and reduced cost.

MAIN RESPONSIBILITIES

1.Conduct an end to end operational review to ensure that national systems and processes exceed customer expectations with increased efficiency and lower costs.

2.Control, formulate and execute a strategic operational plan to ensure that, where possible, work processes throughout the department are consistent and streamlined.

3.Develop, implement and maintain appropriate systems, standards and processes within PI to encourage a climate of continuous improvement and exceptional customer service

4.Identify cost pressures created by inefficiency and agree and implement strategies for cost reduction.

5.Identify the potential impact of organisational change on PI systems and processes, ensuring client experience is maintained

6.Effectively communicate the operational strategy to the PI executive and the wider department ensuring it is visible and understood

7.Design and build KPI’s to ensure that service, quality, costs and efficiencies within the department are continually monitored and improved.

8.Produce detailed reports and statistics, making recommendations to the PI Executive as appropriate

9.Formulate and control an operational budget

10.with all practice areas to ensure firm wide alignment

Dimensions

1.Manage and coordinate the operations of PI and associated businesses over a number of national sites and overseas

2.Agree and work within set budgets

3.Ensure strategies are aligned with relevant internal teams such as training; IT Development and BD&C

Essential Attributes / Requirements

•Must be of graduate caliber
•MBA or business studies graduate – desirable
Senior Management Experience in a large organisation
•Financial management experience, including cost improvement
•Experience of driving change in a large organisation
•Internal/External Client Care experience
•Strong Operational knowledge at a strategic level
•Proven ability to laterally review and improve processes
•Experience of working in a team with the ability to motivate others to achieve goals
•Highly numerate
•Good interpersonal skills
•Negotiation skills
•Good industry contacts and personal network
•Ability to think strategically to see bigger picture and execute plans to time and budget
•Comprehensive knowledge of emerging products, services and technologies available and the impact these may have on business
•strategies and direction
•Lateral thinker
•Well presented
•Presence and charisma
•Orally articulate
•Full driving licence and willingness to travel

Package:

£60k+ basic – negotiable dependent on experience and skills
Health care, Pension 3% contribution and 5% firm, Death in Service, 23 day holiday plus 9.5 days firm and bank holidays, Critical illness plan, Parental leave.